Privacy Policy

MEVA Facility Services (“MEVA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit mevafs.com, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described below.

Information We Collect

Information you give us. When you contact us by phone, email, or through a form on our website, we receive whatever information you choose to share — typically your name, business name, phone number, email address, project location, and a description of the service you need.

Information collected automatically. When you visit our site, our hosting provider and analytics tools may automatically log certain technical information including your IP address, browser type, device type, operating system, the pages you view, the date and time of your visit, and the referring website. This information helps us understand how visitors use our site and keep it secure.

Cookies. Our website uses cookies and similar tracking technologies to remember your preferences, measure site performance, and improve your browsing experience. Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not function properly.

How We Use Your Information

We use the information you provide and the information automatically collected to:

• Respond to your inquiries, provide service quotes, and follow up on requests.
• Schedule, perform, and document the facility services you hire us to do.
• Send invoices, receipts, and other communications related to projects we perform for you.
• Improve our website, services, and customer experience.
• Maintain the security of our site and detect or prevent fraudulent activity.
• Comply with applicable laws, regulations, and lawful requests.

Sharing Your Information

We do not sell your personal information. We share information only as needed to operate our business and serve you, including with:

• Service providers who help us operate the website (hosting, email, analytics) or deliver services on our behalf (subcontractors, suppliers).
• Professional advisors such as accountants, attorneys, and insurers when reasonably required.
• Government authorities or other parties when required by law, court order, or to protect our legal rights.
• A successor entity if MEVA is involved in a merger, acquisition, or sale of assets.

Text Messaging and Mobile Information

We may communicate with you by text message about services you have requested or that we are performing for you. These messages may include scheduling and appointment confirmations, technician dispatch and arrival notifications, appointment reminders, quote and estimate follow-up, and invoice or payment notices. You consent to receive these messages when you provide your mobile number to us, and consent is not a condition of purchasing any goods or services from MEVA.

No sharing of mobile information. We do not sell, rent, or share mobile phone numbers or text messaging opt-in information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party or affiliate for marketing purposes. Mobile information is shared only with the service providers and subcontractors who help us deliver messages and perform the work you have requested, and only to the extent needed for those purposes.

How to opt out. You may stop receiving text messages from us at any time by replying STOP to any message, or by calling 304.440.1104 or emailing info@mevafs.com. Reply HELP for assistance. Message and data rates may apply. For our complete messaging terms, see our Terms of Service.

Data Retention

We keep your information for as long as needed to provide our services, maintain accurate business and accounting records, resolve disputes, and meet our legal obligations. When information is no longer needed, we securely delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system connected to the internet is ever 100% secure. We cannot guarantee the absolute security of any information you transmit to us, and you do so at your own risk.

Your Rights and Choices

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, or opt out of certain uses. To make a request, contact us using the information at the bottom of this page. We will respond within a reasonable time, consistent with applicable law.

You may also opt out of receiving marketing emails from us by following the unsubscribe instructions in any such email or by contacting us directly.

Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Third-Party Links

Our website may contain links to third-party sites that we do not control. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “Last Updated” date at the top. Your continued use of our website after any changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: